Frequently asked questions.

MyTicket is event ticketing infrastructure. It lets organisers create events, sell tickets on their own website or a hosted event page, deliver secure QR tickets, and verify every entry at the gate with our GatePass scanner. Unlike a ticket marketplace, the customer relationship stays with you.

We're onboarding our first founding organisers in Harare now. Join early access (or message us) and we'll set up your event with you as places open. Features marked 'At launch' on our site are part of the first release, and anything marked 'Planned' comes after it.

Registration is free, with no setup fee and no monthly fee on Starter. You pay a booking fee of 3% + US$0.20 per paid ticket (US$0.50 on a US$10 ticket, never more than US$2.50), which you can pass on to buyers or absorb. Free tickets are always free. Regular organisers can choose Pro at US$10 a month for a lower 2% + US$0.15 fee. Our first 20 founding organisers pay no MyTicket fee on their first 100 paid tickets. Payment gateway charges are set by your payment provider and apply separately.

Yes. MyTicket is designed for events of every size, from a 30-guest brunch to a festival with thousands of attendees. Registration is free and there is no monthly commitment on the Starter plan.

Yes. Your organiser account can hold as many events as you need, each with its own ticket categories, sales, attendees and gate team. You can also duplicate an event to set up the next edition quickly.

You copy a short snippet from your dashboard and paste it into your website. It displays a complete ticket shop inside your page: ticket categories, availability, buyer details and payment. Customers buy without leaving your site. The checkout runs securely on MyTicket's servers, so your website never handles payment details.

Yes. The embed snippet works in WordPress, including Elementor's HTML widget. We are also building an official WordPress plugin with a shortcode, a block and an Elementor widget, so you or your web designer can add a ticket shop without touching code.

No. Every published event gets its own hosted event page on MyTicket that you can share on social media, WhatsApp or anywhere else. If you do have a website, you can embed the ticket shop there as well. Both sell from the same ticket inventory.

We're integrating with established payment gateways, starting with Paynow in Zimbabwe, subject to provider approval. Gateways of this kind support mobile money and card payments. The methods your buyers see depend on what your own payment provider account has enabled. We'll confirm supported gateways and methods before launch, and add more providers over time.

At launch, payments go directly into your own payment gateway merchant account. MyTicket doesn't hold your ticket revenue. We confirm each payment with the gateway before any ticket is issued.

As soon as a payment is confirmed, the buyer sees their tickets on screen and receives them by email, with a link to a mobile ticket page and a PDF. Lost tickets can be resent at any time. WhatsApp delivery is planned for a later release.

Each ticket carries a unique QR code containing a long random secret, not a guessable number. At the gate, staff scan it with GatePass on an ordinary Android phone. MyTicket checks that the ticket exists, belongs to your event, has been paid for and hasn't been refunded, cancelled or already used. Staff see a clear green, red or amber result within moments.

The first scan is admitted and every later scan of the same ticket is rejected, with the time and gate of the original admission. Two scanners can't both admit the same ticket while connected, because the check happens in a single protected step on our servers.

GatePass needs a connection at launch. Offline scanning is planned: devices will download an encrypted list of valid tickets before doors open, show an amber 'provisional' result while offline, and sync once the signal returns. We'll be clear about its limits: two phones that are both offline can't see each other's scans until they sync.

If you build websites or run digital campaigns for event organisers, get in touch through our contact page and choose 'Agency partnership'. We'll share the partner programme details, integration guides and next steps as the programme opens.

Yes, one is planned. The same API that powers our ticket shop will be available to developers for custom ticket-buying experiences, with webhooks for order and check-in events. The developer resources page outlines the design. The endpoints are not live yet.