Privacy notice

MyTicket is an event ticketing platform based in Harare, Zimbabwe. This notice explains how we handle personal information shared with us through this website, myticket.co.zw. Questions about this notice can be sent to hello@myticket.co.zw.

We only collect what you choose to give us through our forms:

• Contact form: your name, email address, organisation (optional), the type of enquiry and your message.
• Early-access form: your name, email address, organisation (optional), what best describes you, your typical ticket volume (optional), your website (optional) and your consent to be contacted.

To protect the forms from abuse, our server also records a one-way scrambled code derived from your connection (not your actual IP address) and the time of submission.

• To reply to your enquiry.
• To contact you about early access, onboarding and setting up your events, if you asked us to.
• To prevent spam and misuse of our forms.

We use your information because you asked us to respond to you or gave your consent to be contacted about early access. You can withdraw consent at any time by emailing us, and we will stop contacting you. We do not sell your information, and we do not add you to marketing lists you didn't ask for.

Your submissions are seen only by the MyTicket team. To run this website we rely on:

• our web hosting provider, which stores the website, form submissions and our email;
• Cloudflare, which protects and speeds up the website and may process technical data such as your IP address to block attacks. Cloudflare operates servers outside Zimbabwe.

We will only share personal information with anyone else if the law requires it.

We keep form submissions for up to 24 months after our last contact with you, or less if you ask us to delete them. Anti-spam records are kept for no longer than an hour.

This website does not use advertising or analytics cookies and does not track you across other websites. Cloudflare may set a strictly necessary security cookie to tell real visitors apart from bots.

You can ask us what information we hold about you, ask us to correct or delete it, or withdraw your consent, by emailing hello@myticket.co.zw or calling +263 78 163 5567. If you are unhappy with how we have handled your information, please tell us first so we can put it right. You may also contact the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), the data protection authority.

The website is served over an encrypted connection. Form submissions are stored outside the public part of our server and are accessible only to the MyTicket team. No method of transmission or storage is completely secure, but we work to protect your information.

This is an interim notice for our website. When organiser accounts and ticket sales open, we will publish a full privacy policy covering those services and update this page. The date below shows when this notice last changed.